At Shop with Sami, we aim to provide you with high-quality products and a smooth shopping experience. Please read our Return & Exchange Policy carefully before placing your order.
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1. Return & Exchange Eligibility
You may request a return or exchange within *3–7 days of receiving your order*.
To be eligible:
The item must be unused and in original condition
Must be returned in *original packaging
Proof of purchase (order number) is required
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2. Damaged, Wrong, or Defective Items
If you receive:
A damaged product
A defective item
Wrong product
Please contact us immediately with:
Your order number
Clear pictures or video of the issue
We will offer a replacement or refund after verification.
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3. Our Transparency Promise
To build trust, we provide a *video of your order before dispatch*.
Because of this:
Returns for “change of mind” may not always be accepted
This ensures you know exactly what you are receiving
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4. Exchange Policy
Exchanges are only available for *defective, damaged, or wrong items
For size/model changes (if applicable), exchange may be offered depending on availability
Customers may need to cover *delivery charges for exchanges*
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5. Non-Returnable Items
We do not accept returns for:
Used or damaged items (after delivery)
Products without original packaging
Clearance or sale items
Customized or personalized products
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6. Return Process
To request a return or exchange:
1. Contact us on WhatsApp
2. Share your order number and issue
3. Wait for approval before sending the item
Items sent without prior approval will not be accepted.
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7. Refund Policy
Refunds are processed *after inspection and approval*
Refund method: Bank transfer / Easypaisa / JazzCash
Processing time: *5–10 working days* after approval
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8. Shipping Costs
Return shipping costs may be *borne by the customer*
Delivery charges are *non-refundable*
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9. Need Help?
For any questions or support, contact us:
📞 +92 370 8657351
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At Shop with Sami, your satisfaction is our top priority. We are committed to fair policies, full transparency, and building long-term trust with our customers.